FAQ

When will my order be dispatched?

All orders placed before 2pm Monday to Friday will be dispatched the same day. All orders placed after 2pm on a Friday, on a Saturday, a Sunday or a bank holiday will be dispatched the next working day.

How long should I expect to wait for my order?

That is dependant on your chosen delivery method and your location, please refer to our delivery page located here.

What are my payment options?

You may pay via credit/debit card via RBS Worldpay, Paypal, cheque or postal order.

There isan error when trying to a make a purchase with my credit/debit card online. How do I pay?

You may call all our sales team on 0191 645 1567 between the hours of 1pm - 5pm and they will process your purchase manually for you.

What are my shipping options?

For UK customers, we can ship via standard post or Special Delivery Next Day. For International customers we ship via Royal Mail Airmail. Please see our delivery page for more information.

Do you ship outside the UK? Which countries do you offer this service to?

We currently ship to addresses in the Europe, North America, Asutralia and New Zealand.

How much does it cost to ship internationally?

Shipping costs internationally is dependant on weight. Your shipping costs will be calculated during the checkout process.

What is your exchange and return policy?

You may view our exchange and return policy on our returns page.

How can I get hold of the items that are limited or out of stock?

We receive regular shipments of new stock. If you are in urgent need of more ties than we have stock, please contact us and we will try to accommodate you.

Is it safe to order online?

Our online payment system uses industry-standard SSL-encryption to protect data transmissions. All your personal and financial information is 100% secure during the entire shopping experience.

Can I place my order over the phone?

You may place your order over the phone by calling our sales number at 0191 645 1567 between the hours of 1pm - 5pm UK time.

Do you offer wholesale or discounted pricing?

Yes, we offer wholesale and discounted pricing. Please see our wholesale page or contact us for more information.

How can I get a swatch sample?

We offer swatch samples for all our produc colours for a price of 99 pence each. Corporate orders may request a swatch of all our colours free of charge. Please contact us.

Do you offer a gift wrapping service?

No, we do not currently offer a gift wrapping service.

Do you offer custom made orders?

Yes, we can custom make orders with a minimum quantity of 100 pieces. Please contact us.

Are you vat registered?

Yes, we are VAT registered.

Do you have a shop I could visit?

We are solely an internet based company and do not have a physical shop.

My question is not stated here. How do I contact you?

You may contact us here and we will respond to you within 24 hours.